Terms & Conditions

1. Platform Agreement & Eligibility

Welcome to VemNow ("we", "us", "our"), operated by VemNow Technologies. By accessing our mobile application or website (vemnow.bluevolt.group), you agree to be bound by these Terms & Conditions.

You must be at least 18 years old or under the supervision of a legal guardian to register and place orders. You agree that all registration information provided (including your phone number and delivery address in Vemgal) is accurate and truthful.

2. 15-Minute Delivery Window SLA

VemNow operates an instant 15-minute quick commerce delivery service for Vemgal town and surrounding industrial/residential areas:

• Our automated routing algorithm strives to complete deliveries within 15 minutes from the moment an order is confirmed.
• Delivery times may occasionally be extended due to adverse weather (heavy rains), road closures, festival surges, or force majeure events beyond our reasonable control.
• Delivery tracking is provided in real-time via the customer portal and push notifications.

3. Pricing, Payments & MRP

All packaged grocery products are sold at or below the Maximum Retail Price (MRP) printed by manufacturers.

• Prices displayed are in Indian Rupees (₹) and include all applicable GST and taxes.
• Delivery fees, if applicable, are clearly shown at checkout before you complete payment. Orders above ₹499 qualify for Free Delivery.
• Payments are processed securely via UPI, credit/debit cards, net banking, or Cash on Delivery (COD) where available.

4. Cancellations, Returns & Refunds

Given the instant nature of quick commerce deliveries, the following policy applies:

• Order Cancellation: You may cancel an order free of charge directly from the app before it is dispatched with a delivery driver. Once out for delivery, orders cannot be cancelled.
• Damaged or Expired Items: If any perishable item (such as milk, bread, fruits) is delivered damaged or past its expiry, report it within 2 hours of delivery via customer support for an instant replacement or refund.
• Refund Timeline: Approved refunds for online payments via Razorpay are returned to the original payment source within 3 to 5 business days.

5. Customer Code of Conduct

Our delivery partners are dedicated local professionals working hard to bring essentials in 15 minutes. We maintain a zero-tolerance policy against abusive behaviour, harassment, or verbal mistreatment of drivers. VemNow reserves the right to suspend or terminate accounts that violate this standard.