1. Order Cancellation Window
Because VemNow orders are packed and dispatched within minutes:
- Within 60 seconds: You may cancel directly from the order status screen free of charge with a 100% instant refund.
- After packing has commenced: Once order packing begins for fresh perishables, cancellations may incur a nominal restocking fee.
- Out for delivery: Orders out for delivery with a driver cannot be cancelled.
2. Damaged, Missing or Defective Items
Customer satisfaction is our highest priority. If an item arrives damaged, expired, or incorrect:
- Report the issue within 2 hours of delivery with a quick photo via customer support.
- You may choose between an immediate replacement delivery or a full refund to your original payment method.
- Fresh fruits, vegetables, and milk packets are protected under our Freshness Guarantee.
3. Refund Processing Timelines
Once approved, refunds are initiated immediately:
- UPI Payments: Usually credited within 2 to 24 hours.
- Net Banking / Debit & Credit Cards: 3 to 5 business days, depending on your issuing bank.
- Razorpay Support Reference: You will receive an SMS and email notification with your Razorpay refund ARN for easy tracking.
Need help with a refund or replacement?
Reach out to our Vemgal support team at support@vemnow.bluevolt.group or call our customer line.